Our group coming to Nashville is celebrating something special, are we allowed to decorate the property?

We are very happy to be hosting your special time here in Nashville. We ask that you do not use the following items to decorate: no tape, no push pins or thumb tacks, no glitter, no confetti, and no sticky tack. You may use balloons, streamers, and items such as that to decorate as long as they are not attached with any of the above items.


Do you have any special events in Nashville?

Yes! There are several special events here in Nashville that Playlist Properties recognizes:

Special Event Name – First Night to Last Night (check out day is the day after)

  • SEC Tournament – 3/8/2017 to 3/11/2017
  • Country Music Marathon – 4/27/2017 to 4/29/2017
  • CMA Fest – 6/5/2017 to 6/11/2017
  • Independence Day (4th of July) – 7/1/2017 to 7/4/2017
  • Music City Solar Eclipse – 8/18/2017 to 8/21/2017
  • New Year’s Eve – 12/29/2017 to 1/1/2018

More 2017 dates coming soon!

*Please Note: These events fall under “Special Events” cancellation policy of 90 days or more prior to your check in date. Check-out day during a “Special Event” is the day after.


Where are the properties located?

All of our properties are located either right downtown in the Music & Entertainment District or in the surrounding areas – all within a few miles of downtown.


How do I reserve my dates?

50% of the full rental is required to secure a reservation. Dates are not reserved until deposit payment is received. The remaining 50% is due 30 days prior to arrival. Receiving a quote on a property does not hold the dates. If your booking date is less than 30 days from your arrival date, then 100% of the payment is due upon booking.


What is your cancellation policy?

Non-Special Event Dates: We will issue a refund, less the cancellation fee of 10% of the rent for reservations canceled more than 30 days prior to your arrival date for non-special event dates. Deposit payment rental fees for non-special event reservations changed or canceled 30 days or less prior to your arrival date are non-refundable.

Special Event Dates: We will issue a refund, less the cancellation fee of 10% of the rent, for reservations canceled more than 90 days prior to your arrival date for Special Event Dates.
Special Event Dates are listed in our FAQ’s

Only the guest named on the Rental Agreement may cancel a reservation, and cancellations must be made in writing. If you make your reservation within 30 days of non-special event dates arrival, or 90 days of special event dates arrival, this cancellation policy still applies.


What items and amenities are provided in the property?

  • All Bed Linens
  • 1.5 Towel Sets per Person That the Property Sleeps (Bath Towel, Hand Towel, Washcloth)
  • 3 Rolls of Toilet Tissue per Bathroom
  • 1 Hand Soap per Bathroom – Travel Size
  • 1 Shampoo per Full Bathroom – Travel Size
  • 1 Conditioner per Full Bathroom – Travel Size
  • 1 Hair Dryer per Full Bathroom
  • Hangers in Every Closet
  • 3 Laundry Soap Pods
  • 3 Dryer Sheets
  • 1 Kitchen Dish Soap – Travel Size
  • 1 Kitchen Sponge
  • 2 Rolls Paper Towels
  • 3 Dishwasher Pods
  • 5 Trash Bags
  • Kitchen Dishes, Cups, Glasses, Wine Glasses
  • Kitchen Utensils
  • Cookware
  • Small Appliances: Toaster, Coffee Pot, Blender
  • 1 Vacuum
  • 1 Iron & Ironing Board – some larger properties have more than one

Is there parking available with my rental?

Our lofts in The Quarters Downtown have one parking pass available to reserve with your rental. The parking pass can be reserved for a one-time fee of $59 and will then be available to you for your entire stay. The pass allows you to park in spaces #8 – #16 (or any other non-reserved spot if those eight are full) in the Whitefront Parking Garage, located on 2nd Avenue across the street from the loft. The garage clearance is 6’8″.

Our homes have parking either in front or in the rear of the home, or in a driveway and garage if that property has one. Most of our homes can accommodate 2-6+ cars.

*Please Note: Playlist Properties is not responsible for theft, loss, or damage to your vehicle or possessions.


May I bring my trailer, recreational vehicle, or bus with me to my vacation rental?

Unfortunately, you may not have any of those visible from the street or property but there are parking lots downtown that should be able to accommodate those for a daily fee.


Is damage protection required?

Yes.

Lofts & Condos: the purchase of a non-refundable Damage Waiver of $59 is required with the rental. You will be covered for no more than $1,000 in accidental damages for the property during your stay.

Homes: the purchase of a nonrefundable Damage Waiver of $99 is required with the rental. You will be covered for no more than $2,000 in accidental damages for the property during your stay.

*Please Note: If you are renting more than one property you will need to purchase the Damage Waiver for each property you are renting. The Damage Waiver covers accidental damage which does not include excessive cleaning or abusive damage.


How do I check-in?

We have recently updated our property access time. Access time now begins at 4:00 p.m. Central Time for all of our properties.

When you arrive in Nashville, you’ll need to check-in at our downtown office during Business Check-in Hours (Monday – Friday, 10:00 a.m. to 5:00 p.m. Central Time) PRIOR to heading to your property. Please know that even though you may check-in with us before your property access time, your property will NOT be accessible any earlier.

If you plan to arrive during NON-Business Check-in Hours, please call our reservations team AT LEAST 5 DAYS BEFORE YOUR ARRIVAL DATE so we can arrange for your check in separately (phone: 615-913-7837).

About two weeks prior to your arrival date, you will be emailed detailed Office Check-in Instructions. If you have not received them by five days prior to your arrival, please check your spam box. If you still don’t have them, then email us at Reservations@PlaylistProperties.com or call us at 615.913.7837 to confirm that we have your current contact information.

Upon request and if available, an “Early Check-In Upgrade” may be scheduled starting at 10:00 a.m. Central Time for an additional $100 fee. It MUST be requested and scheduled between 2-14 days prior to your arrival.


May I drop off my luggage if I come into town before my check in time?

No, it is a part of our policy not to store luggage at our office nor at the property before the check in time. If you would like to drop your bags to your property, you would need to purchase an Upgraded Early Check-in IF there is one available. Please see more details about the Upgraded Early Check-in above.

Keep in mind that the check-in time is 4:00 p.m. Central Time. Be sure to arrange your arrival into Nashville accordingly if you do not wish to have your luggage remain with you all day until check-in. You may also consider booking the property the night before to ensure you have the property at your arrival time in case the Early Check-in upgrade is not available.


May I have a package shipped to the home for when I arrive?

No, you may not ship a package directly to the property. You may however ship packages to our office for a $15 handling and processing fee. Packages must be addressed to the guest whose name is on the reservation (see below) and you must email us to let us know you are sending a package, and you will need to pay the processing fee before receiving your package at our office.

Playlist Properties
Guest – (guest’s name)
806 3rd Ave. S
Nashville, TN 37210

Please Note: packages may only be picked up during our office check in hours M-F 10:00 a.m. to 5:00 p.m. Central Time. Playlist Properties is not responsible for damaged or lost packages. If packages are sent to the home and found by Playlist Properties after your departure, they will either be donated or disposed of.


How do I check-out?

Check out is at 11:00 a.m. Central Time sharp. You may check-out using our Playlist Properties App through our “Mobile Check-out” button.

Upon request and if available, a Late Check-out Upgrade may be scheduled departing at 5:00 p.m. Central Time for an additional $100 fee. It MUST be requested and scheduled between the day you arrive and 14 days prior to your arrival.


Do I need to rent a car if I am flying into Nashville?

Downtown Nashville is 8.5 miles from the Airport. Cab fare is a flat rate of $25 from BNA to downtown, and returning. Uber and Lyft are usually less expensive and we love to use those personally. If you plan to stay downtown, you do not need to rent a car. All downtown attractions are in walking distance. If you are in one of our homes on the edge of down you can even use a “Joy Ride” cart to head downtown. Not to mention there are a lot of guests that don’t mind the walk.

Downtown Nashville is 8.5 miles from the Airport. Cab fare is a flat rate of $25 from BNA to downtown, and returning. Uber and Lyft are usually less expensive and we love to use those personally. If you plan to stay downtown, you do not need to rent a car. All downtown attractions are in walking distance. If you are in one of our homes on the edge of down you can even use a “Joy Ride” cart to head downtown. Not to mention there are a lot of guests that don’t mind the walk.

*Please Note: Opryland and the Grand Ole Opry are NOT downtown. They are a 15-minute drive or you can use a cab for a flat rate of $25.


Is the property suitable to hold an event or use as a venue for a party?

Only the guests listed prior to check-in are allowed in the property. If you are celebrating a birthday, bachelorette party, etc – that is acceptable, as long as NO outside guests not listed as part of the reservation are in attendance. The property may not be used as a venue for a celebration or gathering.

If you are in one of our lofts downtown, they are in a residential building. Most of the building is occupied by owners and full-time residents, and this is their home. We ask that our guests respect the residents in the building by not being loud and disruptive. If you are in one of our homes, they are in residential neighborhoods and again we want to respect there home by not being loud and disruptive.


What if something or someone is disturbing me during my stay?

We always want to do our best to make sure you have a wonderful stay at any of our premier properties. We provide our guests with a special emergency contact number to use during their stay for any problems that may occur. We ask our guests be respectful and quiet for the neighbors around them and we want our guests to receive the same from others.

*Please Note: if you are disturbed repeatedly by another Playlist Property Guest per our contract our guests receive one official warning from Playlist Properties and then may be either fined or evicted without refund; or both.


What if I have a maintenance issue, my internet isn’t working, or I find something that needs immediate attention?

Our goal is for our guests to not have any hick-ups during their stay, however, we understand that some things just happen beyond our control. We provide our guests with a special emergency contact number to use during their stay for any problems that may occur. Please let us know if there is anything that needs immediate attention during your stay. We also have a tab in our Playlist Properties App for you to report any issues you have and would like us to address.