Frequently Asked Questions
Before You Check-in
Only the guests listed prior to check-in are allowed in the property. If you are celebrating a birthday, bachelorette party, etc – that is acceptable, as long as NO outside guests not listed as part of the reservation are in attendance. The property may not be used as a venue for a celebration or gathering.
If you are in one of our lofts downtown in The Quarters, they are in a residential building. The building is also occupied by owners and full-time residents, and this is their home. We ask that our guests respect the residents in the building by not being loud and disruptive. If you are in one of our homes, they are in residential neighborhoods and again we want to respect their home by not being loud and disruptive.
Our group coming to Nashville is celebrating something special, are we allowed to decorate the property?
We are very happy to be hosting your special time here in Nashville. We require that you DO NOT use the following items to decorate: tape, push pins/thumbtacks, glitter, confetti, or sticky tack. You may use balloons, streamers, and string as long as they are not attached to any of the above items and are removed by you, the guest, prior to your departure and no blemishes to the walls or furniture are caused.
All of our properties are located either downtown in the Music & Entertainment District or in the surrounding areas – all within a few miles of downtown.
- 50% of the full rental is required to secure a reservation. Dates are not reserved until the deposit payment is received.
- The remaining 50% is due 30 days prior to arrival. Receiving a quote on a property does not hold the dates.
- If your booking date is less than 30 days from your arrival date, then 100% of the payment is due upon booking.
Yes. Purchase of our Accidental Damage Waiver is required. The Damage Waiver is not refundable. The Damage Waiver covers ACCIDENTAL damages only. Damages to any property due to abuse or recklessness are NOT covered by the Damage Waiver and will be charged to the credit card on file. Charges for missing items and excessive cleaning will be charged to the credit card on file.
Damage Waive Cost
Properties that sleep 6 guests or less: $59.00.
You will be covered for no more than $1,000 in accidental damages for the property during your stay.
Properties that sleep 7-12 guests: $99.00.
You will be covered for no more than $3,000 in accidental damages for the property during your stay.
*Please Note: If you are renting more than one property you will need to purchase the Damage Waiver for each property you are renting. The Damage Waiver covers accidental damage which does not include excessive cleaning or abusive damage.
Cancellations: Non-Special Event Dates – In the event that a guest needs to cancel a reservation, 60 days or more notice from the check in date is required for a full refund. Any cancellation with less than 60 days’ notice will be non-refundable.
Special Events – In the event that a guest needs to cancel a reservation, 90 days or more notice from the check in date is required for a full refund. Any cancellation with less than 90 days’ notice will be non-refundable.
- Special Event Dates:
- SEC Basketball Tournament
- Rock ‘n’ Roll Marathon
- CMA Fest
- 4th of July
- Music City Grand Prix
Only the guest named on the Rental Agreement may cancel a reservation; cancellations must be made in writing. Note: If the reservations are made 60 days or less prior to arrival date, this cancellation policy still applies.
Unfortunately, due to a Nashville city ordinance, you may not have any of those visible from the street or property but there are parking lots downtown that should be able to accommodate those for a daily fee.
No, it is policy not to store luggage at our office nor at the property before the check-in time. If you would like to drop your bags to your property, you would need to purchase an Upgraded Early Check-in IF there is one available. Please see more details about the Upgraded Early Check-in below under "How do I check in".
Keep in mind that the check-in time is 4:00 p.m. Central Time. Be sure to arrange your arrival into Nashville accordingly if you do not wish to have your luggage remain with you all day until check-in. You may also consider booking the property the night before to ensure you have the property at your arrival time in case the Early Check-in upgrade is not available.
Downtown Nashville is 8.5 miles from the Airport. Cab fare is about $30 from BNA to downtown. If you plan to stay in and around Downtown, you do not need a car. All downtown attractions are within walking distance! If you are in one of our homes on the edge of down you can even use a “Joy Ride” cart to head downtown. Not to mention there are a lot of guests that don’t mind the walk.
*Please Note: Opryland and the Grand Ole Opry are NOT downtown. They are a 15-minute drive or you can use a cab for a flat rate of $25.
During Your Stay
Our lofts in The Quarters Downtown do not include a parking space. We can assist you with reserving a parking pass in a public garage across the street. A parking pass is $20 per night and there are a limited number of passes available to rent. The passes are available on a first come, first served basis. If you know you need a space, we recommend you reserve one with us as soon as possible. The parking pass is not reserved for your dates until it is paid for. Once a parking pass is paid for it is not refundable. The garage clearance is 6’8″
Our homes have parking either in front or in the rear of the home, or in a driveway and garage if that property has one. Most of our homes can accommodate 2-4 cars. Please see the listing for each property for specifics about parking.
*Please Note: Playlist Properties is not responsible for any theft, loss, or damage to your vehicle or possessions.
Yes! There are several special events here in Nashville that Playlist Properties recognizes.
Special Event Dates are:
- New Years
- SEC Basketball Tournament
- Rock 'n' Roll Marathon
- Memorial Day
- CMA Fest
- 4th of July
- Music City Grand Prix
- Labor Day
*Please Note: These events fall under “Special Events” cancellation policy of 90 days or more prior to your check in date. Check-out day during a “Special Event” is the day after.
Access time begins at 4:00 p.m. Central Time for all of our properties.
About one week prior to your arrival date, you will be emailed detailed Office Check-in Instructions. If you have not received them by five days prior to your arrival, please check your spam box. If you still don’t have them, then email us at firstname.lastname@example.org or call us at 615-913-7837 to confirm that we have your current contact information.
Upon request and if available, an “Early Check-In Upgrade” may be scheduled starting at 12:00 p.m. Central Time for an additional $100 fee. It MUST be requested and scheduled between 2-14 days prior to your arrival.
Check out is at 11:00 a.m. Central Time. You may check-out using our Playlist Properties App through our “Mobile Check-out” button.
Upon request and if available, a Late Check-out Upgrade may be scheduled departing at 5:00 p.m. Central Time for an additional $100 fee. It MUST be requested and scheduled between the day you arrive and 14 days prior to your arrival.
Our goal is for our guests to not have any hick-ups during their stay, however, we understand that some things just happen beyond our control. Once checked in, we provide our guests with a special emergency contact number to use during their stay for any problems that may occur. Please let us know if there is anything that needs immediate attention during your stay. We also have a tab in our Playlist Properties App for you to report any issues you have and would like us to address.
We are very happy to be hosting your special time here in Nashville. We ask that you do not use the following items to decorate: tape, push pins thumbtacks, glitter, confetti, or sticky tack. You may use balloons, streamers, and items such as that to decorate as long as they are not attached to any of the above items.